Q:How do I place an order?

A:Shopping with us online is simple! You can shop by team, category or by entering the name of the item you are searching for into the search field. When you find an item that you would like to purchase, click the Add to Cart button. After you have entered the product in your basket you can return to the store to browse for more products. When you are ready to checkout, select Cart at the top of the page, then proceed to Checkout. Your total order will be summarized and you will have the option to make any changes to your order that you wish.

Q:When will I receive my order?

A:Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays.

Q:How do I check the status of my order?

A:You can view the current status of your order by visiting the Track Order Page. If you supplied us with a valid email address when you placed your order, you will receive notification when your order is shipped. If you need additional help, please contact us at any time.

Q:What payment methods do you support?

A:Depending on the products you want to purchase, Jerseysonsalestore.com can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)
- T/T(Bank Transfer)
- WesternUnion

Q:What is your return policy?

A:We want you to be fully satisfied with every item that you purchase from Jerseysonsalestore.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Q:How do I return or exchange an item?

A:The packing slip in your package will contain detailed instructions for returning an item. Please read about Returning an Item for more information.

Please click the link: Return Authorization Request,and fill in the blank then submit to us before posting an item and we will tell you the return detail. Unfortunately items sent back without a email reply cannot be accepted.

Q:How secure is the online transaction?

A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to RunTimberland servers is always encrypted All Jerseysonsalestore.com servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Jerseysonsalestore.com does not store any credit card sensitive information.

Q:The order process was interrupted. What happens now?

A:In case you haven't received any confirmation from Alihello by email, please contact Jerseysonsalestore Support department.

Q:Why do you ask for personal information?

All information included in the order form is requested in order to delivery.

Q:Is my personal information safe?

A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

Q:What currencies are acceptable?

A:The accepted billing currencies are EURO,USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank.

Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

Q:Can I monitor the delivery process?

A:Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site:www.ems.com.cn/english-main.jsp, you will find the possibility to look-up an order, so that you can see exactly its current status.

Q:Is card data kept on Jerseysonsalestore.com Servers?

A:No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder. Any questions,feedback now!